IN TRANSIT
Follow your bottle.
01
With a tracking number
It is in the dispatch email we sent the day your lot left the house.
02
With your account
Sign in with your email. A one-time code arrives in seconds; every order, address and shipment sits behind it.
SIGN INTracking can take up to twenty-four hours to show movement after dispatch. If it has not moved in two working days, write to us and we will chase the courier ourselves.
WHAT THE STATUS MEANS
Six words, plainly.
01
Placed
We have your order and your money. Nothing has moved yet.
02
Packed
Your bottle has been pulled from the lot, sealed and boxed. It is waiting for the courier.
03
Dispatched
It is with the courier and the tracking number is live. Movement can take a day to appear.
04
Out for delivery
It reaches you today. Someone needs to be there to sign.
05
Attempted
Nobody signed. The courier tries twice more, then it comes back to us and we write to you.
06
Delivered
Signed for. Open it within seventy-two hours and tell us if anything is wrong.
Every one of these reaches you by email, and by phone if you have saved a number on your account.
WRITE TO US