Not returnable. Fragrance leaves the house sealed and cannot be resold once the seal is broken — so once it is open, the bottle is yours.

Replaced. Photograph the box and the bottle as you found them and write to us within seventy-two hours of delivery. We send a new one from the same lot, or refund in full if the lot has closed.

Our error, our cost. We arrange the pickup and send the right one. You pay nothing and you keep the wrong bottle if it is already open.

If tracking shows delivered and you do not have it, tell us. We raise it with the courier and replace or refund within seven working days, whatever they conclude.

Before dispatch, write to us and we cancel and refund in full. After dispatch we cannot take a sealed bottle back into a numbered lot.

It is a deposit, not a purchase. It credits in full against your first 50 ml bottle. It is not refundable in cash once the vials have shipped.

To the method you paid with, always. UPI and cards take three to five working days; netbanking can take seven.

Away from sunlight, away from the bathroom, upright and capped. Kept dark and cool a bottle holds for three years unopened, eighteen months once open.