An order can be cancelled at any time before it is dispatched.
Once a sealed bottle has left the house it cannot be taken back into a numbered lot, so cancellation closes at dispatch. This page sets out how cancellation works on both sides, and how the money comes back. It forms part of our terms and conditions.
Cancellation by you
Write to us before your order is dispatched and we cancel it and refund it in full. No reason is needed and nothing is deducted.
Use the email address you ordered with, and quote your order number. If you hold an account you can also cancel from track your order while the order still reads Not yet dispatched.
Once the status reads Dispatched, cancellation is closed. What happens then is covered by care, returns and refunds — an unopened bottle refused at delivery, or a bottle that arrives damaged or wrong, is still our responsibility.
Cancellation by us
Your order is an offer; it becomes a contract when we confirm dispatch. Until then we may decline or cancel it, at our discretion. The reasons are these and only these:
- the lot closed before your payment settled, or the number you ordered no longer exists;
- a price, currency or run figure was shown wrongly on the site;
- we cannot verify your card, your address or the identification we asked for;
- we believe the order is fraudulent, or placed for resale;
- we cannot lawfully ship fragrance to the destination you gave us.
Where we cancel, we refund in full and we tell you why — by email, to the address on the order. Where an order is dispatched in parts, the part dispatched stands and only the balance is cancelled.
How the refund returns
Refunds go back to the method you paid with. We do not issue store credit in place of a refund, and we do not charge a cancellation fee.
| Paid by | Back in your account |
|---|---|
| UPI | 3–5 working days |
| Credit or debit card | 3–5 working days |
| Netbanking | Up to 7 working days |
| International card | 5–10 working days |
We initiate the refund within twenty-four hours of the cancellation. The days above are your bank’s, not ours. Where the card you paid with has since been closed, write to us and we will arrange a bank transfer to the account holder of the same name.
Tell us the amount and the time. Failed transactions are usually returned by the gateway within seven working days; where they are not, we refund it ourselves as soon as the gateway confirms. Write to info@galbaci.com.